Refund Policy
Refund Policy
At AlicePrints, we are dedicated to providing high-quality digital tools that empower your personal and professional growth. Because our products are digital downloads delivered instantly via email, they are generally considered "used" after purchase and are non-refundable.
However, we stand behind the value of our work and want you to be completely satisfied with your experience.
Our 14-Day Satisfaction Guarantee
If you feel that a product does not meet the standards described on our store, or if it is not suitable for your specific needs, please contact us at support@aliceprints.com within 14 days of your purchase.
How We Support You
To help us resolve your concern, please provide your order number and a brief description of the issue. We may offer the following solutions at our discretion:
- Technical Assistance: Helping you download, open, or print your digital files.
- Product Credit/Exchange: Providing a different resource from our catalog that better aligns with your goals.
- Full or Partial Refund: In rare cases where a technical defect cannot be corrected.
Exclusions
- Downloaded Content: We cannot offer refunds for items that have been fully accessed and downloaded, unless a technical error is proven.
- Sale Items & Gift Cards: Items purchased during a promotional sale or with a gift card are final sale.
Damages and Technical Issues
Please inspect your digital delivery immediately. If a file appears corrupted or you receive the wrong item, reach out to us at support@aliceprints.com so we can evaluate the issue and send a replacement right away.
Refund Processing
If a refund is approved, it will be automatically issued to your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the transaction.